We understand that unexpected emergencies, illness, or professional commitments can disrupt your travel plans. This Cancellation & Refund Policy outlines our refund slabs, rescheduling options, and policy regarding weather-related disruptions.
Effective Date: 1 August 2025
1. Customer-Initiated Cancellation Slabs
If you need to cancel a confirmed booking, the refund amount is calculated based on the date we receive your written cancellation notice via WhatsApp or email:
| Notice Period Before Departure | Refund Amount (% of Total Trek Fee) | Alternative Option |
|---|---|---|
| 30 or more days | 90% Refund (10% retained as admin & processing fee) | 100% Trek Credit Voucher |
| 15 to 29 days | 50% Refund | 75% Trek Credit Voucher |
| 7 to 14 days | 25% Refund | 50% Trek Credit Voucher |
| Less than 7 days (or No-Show) | 0% (No Refund) | Participant substitution permitted up to 48h before departure |
2. Operator-Initiated Cancellations
If Aarohana Trails cancels an expedition due to operational reasons, minimum group size shortfall, or unforeseen administrative constraints, participants are entitled to:
- Choice A: 100% Full Cash Refund to the original payment source.
- Choice B: 100% Trek Credit Voucher with 1-year validity for any future trek.
- Choice C: Free transfer to any upcoming batch of the same trek.
3. Weather Alerts, Forest Closures & Force Majeure
If a trek cannot proceed due to red/orange monsoon alerts, government forest department entry bans, landslides, or road blockages outside our control:
- We will offer a 100% Trek Credit Voucher or Free Rescheduling to the next available open departure.
- Aarohana Trails is not responsible for external non-refundable expenses incurred by participants (such as independent flight/train tickets or gear purchases).
4. Refund Processing Timeline
- Approved refunds are processed to the original bank account / UPI handle within 7 to 10 working days from cancellation verification.
- To request a cancellation, write to us at aarohanatrails@gmail.com or message our verified WhatsApp helpline with your Booking Reference ID (e.g.
AT-2026-XXXX).